Introduction
If you are a fresh graduate in Nigeria searching for a stable, well-paying entry-level job in ICT and telecommunications, this opportunity at Swift Networks could be the breakthrough you need. The Graduate Trainees – Customer Care Agent at Swift Networks role is designed for young professionals who want to build a long-term career in customer service, sales, and telecom operations.
With a monthly salary of ₦100,000 – ₦116,000, structured training, and exposure to modern internet technologies such as Fibre, LTE, VoIP, and IP-VPN, this role offers both financial stability and career growth. Additionally, Swift Networks is an established indigenous Internet Service Provider (ISP) with a strong presence across Lagos State, making it a trusted employer in Nigeria’s fast-growing digital economy.
In this detailed guide, you will learn everything you need to know about the job, requirements, responsibilities, salary, application process, and how to improve your chances of getting hired.
About Swift Networks
Swift Networks is an indigenous Nigerian Internet Service Provider (ISP) delivering high-speed connectivity solutions to individuals, businesses, and enterprises across Lagos State. Over the years, the company has built a strong reputation for reliability, innovation, and customer-focused service delivery.
Core Services Offered by Swift Networks
Swift Networks provides a wide range of ICT and telecommunication services, including:
- High-speed broadband internet services
- Telephony and VoIP solutions
- IP-VPN services for enterprises
- Wireless and Fibre internet solutions
- Data services for residential and corporate customers
By serving both residential and enterprise subscribers, Swift Networks plays a critical role in Nigeria’s digital infrastructure and internet penetration growth.
Job Overview: Graduate Trainees – Customer Care Agent at Swift Networks
The Graduate Trainee Customer Care Agent role is a full-time, entry-level position based in Lagos Island. It is ideal for graduates who enjoy interacting with people, solving problems, and building long-term customer relationships.
This role goes beyond answering calls. Successful candidates will act as retention specialists, ensuring customers remain satisfied, loyal, and engaged with Swift Networks’ services.
Key Job Details at a Glance
| Job Detail | Information |
|---|---|
| Job Title | Graduate Trainees – Customer Care Agent |
| Company | Swift Networks |
| Industry | ICT / Telecommunication |
| Job Type | Full-Time |
| Location | Lagos Island, Lagos State |
| Qualification | BA / BSc / HND |
| Experience | Entry Level |
| Salary | ₦100,000 – ₦116,000 monthly |
| Deadline | January 31, 2026 |
| Application Email | hr@swiftng.net |
Why This Graduate Trainee Role Is Highly Valuable
Many entry-level jobs in Nigeria offer low pay, limited learning, and poor career progression. However, this role at Swift Networks stands out for several reasons.
Competitive Entry-Level Salary
With a salary range of ₦100,000 – ₦116,000 per month, this position pays significantly higher than many graduate trainee roles in Nigeria.
Strong Career Growth Potential
Working in customer care within a telecom company opens doors to roles in:
- Customer success management
- Sales and business development
- Account management
- Technical support and network operations
- Corporate relationship management
Exposure to High-Demand ICT Skills
You will gain hands-on experience with:
- CRM software
- Internet technologies (Fibre, LTE, WTTx)
- VoIP and data services
- Customer retention strategies
These skills are highly transferable and in demand across the ICT, fintech, and SaaS industries.
Job Description Explained in Simple Terms
Swift Networks is looking for dynamic and persuasive graduates who can help retain customers by solving problems, improving service experience, and building trust.
As a Graduate Trainee Customer Care Agent, you will:
- Interact directly with customers daily
- Identify and resolve service issues
- Promote customer satisfaction and loyalty
- Support sales and contract renewals
- Act as a bridge between customers and internal technical teams
Detailed Responsibilities of a Graduate Trainee Customer Care Agent
Handling Customer Complaints and Inquiries
You will be responsible for resolving customer issues using established procedures and company policies. This includes:
- Internet connectivity complaints
- Billing and payment inquiries
- Service upgrade or downgrade requests
- Technical questions related to data and voice services
Managing Inbound and Outbound Calls
A large part of your role will involve:
- Responding to inbound customer calls
- Making outbound calls for follow-ups and retention
- Providing accurate information about Swift Networks’ services
Supporting Technical Queries Across Multiple Platforms
You will assist customers using various internet technologies such as:
- LTE
- WTTx
- Fibre broadband
- Wi-Fi solutions
- VoIP and data services
Using CRM Software Effectively
You must understand how to:
- Log customer interactions in CRM systems
- Track complaints and resolutions
- Update customer records accurately
- Escalate unresolved issues to the appropriate teams
Customer Retention and Relationship Building
Retention is a key focus of this role. You will:
- Develop strategies to retain existing customers
- Negotiate contract renewals
- Offer alternative solutions to dissatisfied customers
- Build long-term relationships with clients
Feedback and Reporting
You will regularly:
- Report customer complaints to supervisors
- Share insights on customer trends and demands
- Suggest service improvements based on feedback
Requirements for Graduate Trainees – Customer Care Agent at Swift Networks
To qualify for this role, you must meet the following requirements.
Educational Qualifications
- Minimum of Second Class Upper (2:1) bachelor’s degree
- Degree in Sales, Marketing, Business Administration, or related fields
Experience Level
- Entry-level role
- Fresh graduates are encouraged to apply
Required Skills and Competencies
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to remain calm under pressure
- Empathy and patience when dealing with customers
- Conflict resolution skills
- Good organizational and time-management skills
Technical Skills
- Knowledge of CRM software
- Basic proficiency in Microsoft Excel and Outlook
- Willingness to learn new software tools
Salary and Benefits
Monthly Salary Structure
The salary for this role ranges between:
- ₦100,000 – ₦116,000 per month
This makes it one of the better-paying graduate trainee roles in Nigeria’s telecom sector.
Additional Benefits (Expected)
While not fully listed, employees typically benefit from:
- Structured training programs
- Career development opportunities
- Exposure to cutting-edge ICT solutions
- Stable work environment
How to Apply for Graduate Trainees – Customer Care Agent at Swift Networks
Applying for this job is straightforward.
Step-by-Step Application Process
- Update your CV to reflect relevant skills and experience
- Write a professional email
- Use “Graduate Trainees – Customer Care Agent” as the email subject
- Send your CV to hr@swiftng.net
Application Deadline
- January 31, 2026
Early application is strongly advised due to high competition.
Tips to Increase Your Chances of Getting Hired
Optimize Your CV for Customer Care Roles
Ensure your CV highlights:
- Communication skills
- Customer-facing experience (including internships or NYSC)
- CRM or call center exposure
- Problem-solving abilities
Prepare for the Interview
Be ready to answer questions on:
- Handling angry customers
- Resolving service complaints
- Customer retention strategies
- Why you want to work at Swift Networks
Show Willingness to Learn
Employers value candidates who are:
- Coachable
- Open to feedback
- Passionate about customer satisfaction
Career Path After This Graduate Trainee Role
Starting as a Graduate Trainee Customer Care Agent can lead to advanced roles such as:
- Senior Customer Care Officer
- Customer Success Manager
- Sales Executive
- Account Manager
- Operations Supervisor
- Business Development Officer
This makes the role a strong foundation for long-term career success in ICT and telecommunications.
Why ICT and Telecom Jobs Pay Well in Nigeria
Nigeria’s digital economy is expanding rapidly due to:
- Increased internet usage
- Growth in remote work
- Rising demand for enterprise connectivity
- Expansion of fintech and digital services
As a result, telecom and ICT roles attract high CPC advertisers, making content in this niche highly profitable for AdSense monetization.
Frequently Asked Questions (FAQ)
Is this job suitable for fresh graduates?
Yes. This is an entry-level graduate trainee role, and fresh graduates are encouraged to apply.
Is the job location flexible?
No. The role is based on Lagos Island, Lagos State.
What is the salary for Graduate Trainees at Swift Networks?
The salary ranges from ₦100,000 to ₦116,000 per month.
What is the application deadline?
The deadline is January 31, 2026.
How do I apply?
Send your CV to hr@swiftng.net using the job title as the email subject.
Call to Action
If you are serious about building a career in customer care, ICT, and telecommunications, do not miss this opportunity. Update your CV today and apply for the Graduate Trainees – Customer Care Agent at Swift Networks before the deadline.
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- Latest Graduate Trainee Jobs in Nigeria 2026
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Final Thoughts
The Graduate Trainees – Customer Care Agent at Swift Networks role is more than just a job. It is a gateway into Nigeria’s fast-growing ICT sector, offering solid pay, professional training, and long-term career growth. If you meet the requirements and are passionate about customer satisfaction, this opportunity could be the turning point in your career journey.
